Three ways for telcos to leverage AI

Three ways for telcos to leverage AI

This article was written in collaboration with Santeri Jussila, Head of Analytics Product Line Management at Nokia. The global artificial intelligence (AI) market is booming. Market research firm Tractica estimates annual global AI revenue to grow from $9.5 billion in...
Robots get an empathy upgrade

Robots get an empathy upgrade

The single most frustrating thing we do on a regular basis is call customer service. But what if these automated phone systems were built to detect the tone of the caller, sense their frustration or even get the gist of the color of their language (ie. if they’re...